Discovery
Goals, current store, data, integrations and constraints.
F7 / SUPPORT
Text & customer support
Give every conversation a useful next step. Certified Text specialist with over 8 years of experience configuring the Text app ecosystem, alongside multilingual customer-support workflows.
What we can configure
- Text environment configuration: inboxes, routing and support workflows
- Chat integrations, language routing and knowledge organisation
- Private-note drafts and approval queues for customer replies
- Gmail and alternative support-platform workflow design
- Escalation rules for claims, logistics and commercial decisions
- AI-assisted response preparation with agreed review requirements
What you receive
- Configured support environment
- Multilingual reply and routing framework
- Operational guide and review queue
Fluffo UK
Fluffo UK: a focused acoustic-products brand environment with product presentation, catalogue structure and customer guidance.
A good fit for
- Stores handling questions across countries and channels
- Teams that need reliable routing, review and escalation
A process you can follow.
Plan
Scope, risks, timeline and proposal for approval.
Design
Information architecture, identity and the shopping journey.
Build
Migration, configuration, integrations and localisation.
Review
Data, order, payment, delivery and SEO testing.
Grow
Team handover, ongoing care and future priorities.
An ambitious store. A bold next move.
Start with a scope that makes business sense.